I received my order, but merchandise was damaged/missing/incorrect.
Damaged merchandisePlease photograph the damaged merchandise and email the photo to us with details of what you had found upon package receival. The evidence is required for damage claim to Japan Post and for us to verify that the product is indeed damaged and how the damage had probably occurred.
Incorrect merchandisePlease photograph the incorrect merchandise and email the photo to us with details of what you should have received. If mistake has been made, we will ship you an replacement right away.
Missing merchandiseIf we ship you partial shipment you will see comment in your shipment dispatch notice, unless someone at the shipping made a mistake.
That aside, there can be numerous reasons for missing item - here is the full list:
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Document created: March 20, 2010
Last modified: March 20, 2010