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My order has shipped, but it has not arrived yet.

Here are guidelines for how your order delivery schedule will form. First, various shipping methods have the following the transit times

Shipping transit time estimates
(Important note: these Japan Post estimates are from the date of dispatch, not the date of order!)

EMS: 3-8 days

Economy airmail: 1-3 weeks (countries with well-developed postal system receive packages far more faster and reliably than countries with postal system problems – we recommend this method only to North America, Northern Europe and Western Europe).

Sea mail: 8 weeks or longer (the transit time varies greatly – sometimes less, sometimes more)

Since packages are subject to transit delays please allow some additional time to the above estimates. If you still have not received your package despite waiting at least few weeks beyond the above estimates, please email us at shipping@tokyotoydistribution.com
  • Japan Post Shipment Tracking Link
If your shipment has already arrived to your country you may contact your local postal office with your shipment tracking number and request additional information from them. Sometimes shipments are hold at customs or at the postal office, if you were not present at the time of delivery or if the package is too large for door-to-door delivery. Postal services usually notify you about this, but there is a possibility that they did not as sometimes might happen.

In our experience, USPS in the United States tends to make door-to-door deliveries frequently whereas in Europe such services might need to be specifically requested from the local postal office. Some European postal offices offer automatic customs clearance for additional service fee.

If you have waited for few weeks beyond the above estimations and your package still has not arrived and you are unable to get further information from your postal office, then please contact us at shipping@tokyotoydistribution.com
 
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Document created: March 20, 2010
Last modified: March 20, 2010
 

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